Articles

 Can I change the MX record(s) for a domain?

There are couple of scenarios involving MX records.1. You want all emails for your domain to go...

 Can I have an SPF record for my domain?

Yes, you can and it may be required by some receiving email servers. For shared hosting, if...

 Do you support BoxTrapper in cPanel?

No, sorry we do not support this service because of the detailed reasons provided...

 How can I check my email through my web browser (webmail)?

To access webmail...

 How can I export members of my Mailman mailing list?

You can retrieve the members of a mailman mailing list any time by email by sending a command to...

 How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?

You can login to your mailbox (email account) via webmail at this...

 How do I configure Windows Mail in Vista?

Here are the steps you can take to configure your email account hosted on a cPanel server:Note:...

 How do I create a POP Email account?

1. Login to your control panel (https://www.your_domain.com:2083)2. Select "Add/Remove POP Email...

 How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).

1. The first thing you need to do is remove catchall email for your domain. Please create proper...

 How do I setup a SPAM Block/Filtering system?

Our cPanel has a built in feature, which allows you to block these email messages in a multitude...

 How do I setup an email auto responder?

1. Login to your control panel (https://www.your_domain.com:2083)2. Select "Setup...

 How many emails can I send?

You are allowed to send a maximum of 200 emails/hour from your account. This is a safe limit to...

 How much email am I allowed to store?

The amount of email you store on your account is counted against your overall storage quota. To...

 How to automatically delete emails marked as spam by SpamAssassin?

Spam BoxYou can enable Spam Box from the SpamAssassin configuration screen in cPanel, and...

 I am in a different timezone, how can I view my correct time in webmail?

You can set your timezone in both webmail interfaces:In Squirrelmail : Options : Personal...

 I am not receiving new emails?

Please login to your control panel (at http://yourdomain/cpanel) and make sure:1) Your email...

 I am unable to send and receive email?

If you are unable to both send and receive email, please open a support ticket and provide us...

 I am unable to send email and get this error (0x800CCC65) 503 valid RCPT command must precede DATA

'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive...

 I am unable to send email to AOL? etc.

If you are on a VPS / dedicated server, please make sure that your main IP has a reverse DNS...

 I am unable to send email to Yahoo or the emails to Yahoo are being delayed?

This is a new feature of Yahoo mail. It is using what is called Grey Listing to fight spam. For...

 I am unable to send mail through my mail (SMTP) server?

This usually indicates that there is a network problem on your end or your ISP (internet...

 I want my emails forwarded without leaving a copy of the email at the forwarding email address on my server?

If you want your emails to only get forwarded to your forwarder email address and do not want to...

 I want to use Default Address (catchall) because I have setup aliases for various companies?

Some users think that by setting up aliases like [email protected] and...

 Is my domain open relay?

If you are using a default address to catch all the invalid and unrouted emails to your domain,...

 My ISP blocks port 25 but I want to use SMTP on my hosting server. What other port to use?

You can use 465 smtps port. The shared SSL domain for your account is now...

 Outgoing Sending IPs (SpamExperts Enabled Servers)

The following is a list of outgoing IPs used on SpamExperts enabled outgoing servers. These...

 Someone using my email (domain) to send bulk mail (spam)? I am getting a lot of returned emails.

This is called "collateral spam" and is mostly used these days by spammers. This is normal. There...

 What is Default Address?

The default email address will "catch" any mail that is sent to an invalid email address for your...

 What is an Email POP account?

You configure a "private" email account for one or many users who will be receiving and sending...

 What is an email auto responder?

Email auto responders will automatically send a customized auto response (that you compose) to...

 What is email forwarding?

Email forwarding is a feature which forwards an email sent to an address within your domain to...

 What is the maximum size of email I can send/receive?

For our shared/SDX/reseller hosting, and users with cPanel on their VPS/dedicated, the maximum...