How do I reach you if there's a problem or if I have questions?

The first thing to do is, of course, to search through this help system! We try very very hard to always keep this up to date and filled with just about everything you'd ever want to know about our system. It's faster than live support and can even be more comprehensive.

However, we admit there are still some things that really require human intervention and for that we have our world class technical support team! They are available via the online ticket system 24 hours a day, 7 days a week, 365 days a year. All tech support questions are answered within 24 hours. 

We also have phone and live chat support which can help with some issues though we recommend using the ticket system for issues that require more in-depth investigation or upper-level staff. Tickets also provide a written history we can refer to for future issues.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

My site or FTP service seems slow, just stops, or doesn't connect, why is that?

There are various of factors that can contribute to occasional slow download speeds or time-outs....

Why do I get an empty directory listing or a goofy welcome page where my website should be?

When you first get set up and your domain becomes active, your URL will most likely bring you to...

Why won't my pictures show up?

There are several reasons your images may not be showing up on your web page. 1. You haven't...

I created a file with a special character and can't delete it, can you help?

Many operating systems have special characters, called 'meta-characters', which carry special...

I'm having trouble sending email, what could the problem be?

If you are having trouble sending email, it is probably due to the auth scheme needed to allow...