Articles

 How do I reach you if there's a problem or if I have questions?

The first thing to do is, of course, to search through this help system! We try very very hard to...

 How many SQL queries are allowed on shared/SDX (max_user_connections)? Which dedicated server can fit my needs for it?

There is no hard and fast rule. It all depends on your queries. One bad query can take down the...

 I am unable to reach my server/account/web site?

Please login to your client area and check the network status. If your server is up and running,...

 I created a file with a special character and can't delete it, can you help?

Many operating systems have special characters, called 'meta-characters', which carry special...

 I have X GB traffic/bandwidth, have not used all, why is my site creating load and being asked to upgrade?

Server load and bandwidth are two entirely different things. Server load refers to the amount of...

 I uploaded a new script to my cgi-bin but I am getting a server error when run.

This is a common mistake that's easily corrected. Your script was probably uploaded in the wrong...

 I'm having trouble sending email, what could the problem be?

If you are having trouble sending email, it is probably due to the auth scheme needed to allow...

 I'm using FrontPage and I published my site but my web's not there!

This will happen when the "Destination Web Name" is filled in when publishing to our server. This...

 I've forgotten my login to the client area. What other method can I use to contact you?

Please send an email to [email protected] with details of your account and we'll send...

 My site or FTP service seems slow, just stops, or doesn't connect, why is that?

There are various of factors that can contribute to occasional slow download speeds or time-outs....

 My website got hacked, what to do?

This is an evolving guideline and pretty much covers all aspects of security that are your...

 My website is very slow. I am getting very slow response from my web/VPS/server. What is the problem?

Please open a support ticket and provide this information so support can troubleshoot the problem...

 Someone is spamming my forms/blog/guestbook. What can I do to stop or report them?

1) Reporting the spammer to the source network does not usually help. However, if you really want...

 When using FrontPage I'm getting the error - "Front Page Extensions not Installed".

We often see this error being reported even when the extensions have been installed. If you get...

 When using FrontPage I'm getting the error - "Front Page Extensions not Installed".

We often see this error being reported even when the extensions have been installed. If you get...

 When using FrontPage Im getting error - "Root Web Busy" .

FTP or telnet to your site and remove the "service.lck" file in /www/_vti_pvt. This usually...

 When using FrontPage the server is timing out when publishing large sites.

This difficulty arises when the uploading link times out in the process of copying the web to our...

 Why do I get an empty directory listing or a goofy welcome page where my website should be?

When you first get set up and your domain becomes active, your URL will most likely bring you to...

 Why won't my pictures show up?

There are several reasons your images may not be showing up on your web page. 1. You haven't...