If you are unable to both send and receive email, please open a support ticket and provide us more details:

1) How are you trying to send/receive email? Outlook? Webmail?

2) Which email client software or Webmail software are you are using?

3) What is the exact full error message?

4) Steps to reproduce the problem?

5) Include an email account login/password so we can test it from here.

6) Your computer IP by visiting www.myipaddress.com